Patient Services Navigator & Scheduling Specialist

American Oncology Network, Inc.; Naples (FL); On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Network, Inc. seeks a Patient Services Specialist to manage patient intake, scheduling, and front-end operations. You will ensure accurate documentation in the EMR and provide exceptional customer service at a Florida oncology practice.

Responsibilities include verifying patient information, collecting payments, and coordinating with the care team. The role requires strong communication, multitasking, and attention to detail in a multi-site setting.

Qualifications

• Healthcare setting experience preferred.
• Minimum of 1 year experience in a healthcare environment.
• Strong customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients and verify identity; register and document in EMR.
• Schedule and coordinate appointments and referrals per physician orders.
• Maintain patient records and ensure HIPAA-compliant handling of information.
• Process payments and co-pays; assist Financial Counselor as needed.
• Respond to calls and messages; communicate urgent information to care team.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Organization

Communication

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. seeks a Patient Services Specialist to manage patient intake, scheduling, and front-end operations. You will ensure accurate documentation in the EMR and provide exceptional customer service at a Florida oncology practice.

Responsibilities include verifying patient information, collecting payments, and coordinating with the care team. The role requires strong communication, multitasking, and attention to detail in a multi-site setting.