Patient Experience & Scheduling Specialist

American Oncology Management Company; Las Vegas (NV); On-site; USD 23,000 - 36,000; Full time

Job summary

American Oncology Management Company is seeking a Patient Services Specialist to manage front-desk patient intake, scheduling, and medical records with a strong emphasis on accuracy and customer service.

The role supports cross-functional offices, ensuring smooth patient flow, accurate documentation, and timely payments while maintaining HIPAA compliance and professional communication with patients and care teams.

Qualifications

• High School Diploma; an associate degree is preferred.
• 1+ year experience in healthcare; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Schedule and manage patient appointments and physician schedules; resolve conflicts.
• Maintain patient charts in the EMR and billing systems; verify records and updates.
• Collect and post patient payments; issue receipts and notify Financial Counselor when needed.
• Respond to inbound calls and route messages within the EMR; ensure HIPAA-compliant handling.

Skills

Interpersonal skills

Communication

Critical thinking

Organizational skills

Multitasking

Prioritization

MS Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Management Company is seeking a Patient Services Specialist to manage front-desk patient intake, scheduling, and medical records with a strong emphasis on accuracy and customer service.

The role supports cross-functional offices, ensuring smooth patient flow, accurate documentation, and timely payments while maintaining HIPAA compliance and professional communication with patients and care teams.