Patient Experience & Scheduling Specialist

Valley Health System; United States; On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Healthy U Wellness Program

HSA & FSA

Job summary

Valley Health System is seeking a Patient Service Representative to be the first point of contact for patients within our physician network. The role emphasizes excellent patient and customer service, accurate scheduling, and proper collection of demographic and financial information to ensure timely revenue capture.

The position handles appointment scheduling, reception, registration, payments, and communication with providers and HIM resources, supporting a smooth patient experience across

Qualifications

• Customer service experience preferred.
• Strong computer, customer service and communication skills required.
• Ability to prioritize work and handle confidential information.

Responsibilities

• Schedule outpatient appointments and refer to alternate providers/locations when needed.
• Greet patients warmly and provide needed forms and information.
• Complete outpatient registration with accurate demographic and financial data in Epic.
• Collect payments and balance cash drawer; explain amounts due.
• Answer phones promptly with a consistent greeting and route messages.
• Process medical records requests and ensure patient information confidentiality.
• Cover at other locations during shortages and maintain office supplies.
• Perform other duties as requested.

Skills

Customer service

Communication

Phone etiquette

Data entry

Epic system

Education

High School Diploma or equivalent

Associates degree

Tools

Epic

Job description

Valley Health System is seeking a Patient Service Representative to be the first point of contact for patients within our physician network. The role emphasizes excellent patient and customer service, accurate scheduling, and proper collection of demographic and financial information to ensure timely revenue capture.

The position handles appointment scheduling, reception, registration, payments, and communication with providers and HIM resources, supporting a smooth patient experience across