Patient Experience & Scheduling Specialist

Valley Health; Winchester (VA); On-site; USD 25,000 - 31,000; Full time

Job summary

Valley Health in Winchester, VA is seeking a Patient Service Representative to be the first contact in the physicians’ network, delivering an exceptional patient experience through scheduling, registration, and cash handling.

The role supports the ambulatory care team with accurate data capture, insurance verification, and timely revenue capture, while maintaining confidentiality and professionalism.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• 1 year of relevant work experience required; Associate's degree may substitute.
• Excellent customer service, communication, and computer proficiency required.

Responsibilities

• Schedule outpatient appointments and manage referrals per guidelines.
• Greet patients, provide documents, and support the front desk.
• Collect patient demographics, financial/insurance data, and verify eligibility.

Skills

Customer service

Computer skills

Communication skills

Interpersonal skills

Prioritization

Confidential information handling

Education

High School Diploma

Associate's degree preferred

Tools

Epic system

Job description

Valley Health in Winchester, VA is seeking a Patient Service Representative to be the first contact in the physicians’ network, delivering an exceptional patient experience through scheduling, registration, and cash handling.

The role supports the ambulatory care team with accurate data capture, insurance verification, and timely revenue capture, while maintaining confidentiality and professionalism.