Patient Experience Specialist

Star Valley Health; Alpine (WY); On-site; USD 21,000 - 30,000; Full time

Job summary

Star Valley Health is seeking a Patient Service Representative to streamline patient entry, greet patients, and support front-desk operations. You will ensure timely, accurate data collection, verify insurance, and guide patients through scheduling and billing processes with a focus on compassionate service.

The role emphasizes HIPAA compliance, teamwork, and efficient communication within clinic and hospital settings, supporting a positive patient experience throughout their visit.

Qualifications

• Team-oriented environment with effective communication and sensitivity to patients, visitors, and teammates.
• Demonstrate sound judgment and maintain professional demeanor at all times.
• Ability to work in busy and stressful environments.
• Organizational skills and ability to prioritize and optimize work efforts.
• Computer skills: Microsoft Word, Excel, Outlook, and electronic medical records software.
• Strong interpersonal verbal and written communication skills.
• Proficiency with general office equipment.
• Creativity, problem analysis and decision making.
• Comply with HIPAA and maintain confidentiality.
• Work varied shifts and tolerate standing/walking as needed.

Responsibilities

• Greeting and engaging patients and visitors in-person, on the phone, and via electronic forms.
• Schedule and coordinate appointments to optimize provider schedules and patient satisfaction.
• Verify and collect patient insurance and demographic information before visits.
• Assist with billing information, co-pays, balances, and financial arrangements.
• Route patient information to clinical providers and maintain confidentiality.
• Support teammates and participate in department meetings and cross-training.

Skills

Teamwork

Effective communication

Professional demeanor

Patience and empathy

Organizational skills

HIPAA compliance

Multitasking in busy environments

Problem solving

Education

High school diploma or GED

BLS certification preferred

Job description

Star Valley Health is seeking a Patient Service Representative to streamline patient entry, greet patients, and support front-desk operations. You will ensure timely, accurate data collection, verify insurance, and guide patients through scheduling and billing processes with a focus on compassionate service.

The role emphasizes HIPAA compliance, teamwork, and efficient communication within clinic and hospital settings, supporting a positive patient experience throughout their visit.