Patient Experience & Scheduling Specialist

Valley-Family-Health-Care; Emmett (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Valley Family Health Care in Idaho is seeking a Patient Service Representative to support patient check-in, scheduling, payment collection, and insurance verifications. You will use the electronic health record system to access confidential information and assist staff and providers with necessary data while delivering excellent customer service.

The role emphasizes accurate data entry, friendly patient interactions, and adherence to clinic policies.

Qualifications

• High School Diploma or equivalent is required.
• Previous customer service experience is required; healthcare/medical office experience preferred.
• Excellent communication skills with a friendly customer service focus.
• Typing speed of 45-50 words per minute.
• Bilingual English/Spanish preferred; Spanish required in some locations.

Responsibilities

• Greet patients and register according to protocols.
• Assist patients to complete forms and insurance documentation.
• Ensure patient data is accurate and up to date.
• Inform patients of procedures and any appointment changes.
• Schedule patient appointments and manage reminders.

Skills

Communication skills

Customer service

Typing 45-50 wpm

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Valley Family Health Care in Idaho is seeking a Patient Service Representative to support patient check-in, scheduling, payment collection, and insurance verifications. You will use the electronic health record system to access confidential information and assist staff and providers with necessary data while delivering excellent customer service.

The role emphasizes accurate data entry, friendly patient interactions, and adherence to clinic policies.