Patient Experience & Scheduling Coordinator

Valley Health System; United States; On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Health plan

Paid Time Off

Tuition assistance

Retirement match

Employee assistance

Wellness program

On-campus dining discounts

Job summary

Valley Health System is seeking a Patient Service Representative to be the first point of contact in the ambulatory care network. The role emphasizes exceptional patient experience, accurate scheduling, and thorough data collection to ensure efficient revenue capture.

The position requires strong customer service, communication, and computer skills, with a High School diploma and 1 year of relevant experience preferred. Health plan enrollment and benefit explanations are common tasks.

Qualifications

• Customer service experience preferred.
• Strong computer, customer service and communication skills required.
• Interpersonal skills to work with diverse people within and outside organization.

Responsibilities

• Greet and assist patients at the front desk to ensure a positive patient experience.
• Schedule outpatient appointments and coordinate referrals.
• Collect demographic and financial information for accurate registration and billing.

Skills

Customer service

Strong communication

Interpersonal skills

Computer proficiency

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Epic

Job description

Valley Health System is seeking a Patient Service Representative to be the first point of contact in the ambulatory care network. The role emphasizes exceptional patient experience, accurate scheduling, and thorough data collection to ensure efficient revenue capture.

The position requires strong customer service, communication, and computer skills, with a High School diploma and 1 year of relevant experience preferred. Health plan enrollment and benefit explanations are common tasks.