Patient Experience & Scheduling Specialist

Hear Wright, Inc; Twin Falls (ID); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Discounted Hearing Aids and Products

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator (PCC) for our retail clinics nationwide. You will welcome patients, manage appointments, verify insurance, and support clinic operations to ensure a positive patient experience and revenue growth.

Ideal candidates have a high school diploma, 1–2 years in customer service or healthcare-adjacent roles, strong communication, and proficiency with scheduling software and EMR systems. Training and growth opportunities are provided.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years in customer service, administrative, or healthcare-related roles.
• Strong interpersonal and communication skills (verbal and written).

Responsibilities

• Welcome patients with high level customer service.
• Inbound and outbound calls (50-75 per day).
• Schedule and confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal communication

Organizational skills

Multitasking

Time management

Verbal & written communication

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator (PCC) for our retail clinics nationwide. You will welcome patients, manage appointments, verify insurance, and support clinic operations to ensure a positive patient experience and revenue growth.

Ideal candidates have a high school diploma, 1–2 years in customer service or healthcare-adjacent roles, strong communication, and proficiency with scheduling software and EMR systems. Training and growth opportunities are provided.