Patient Care Coordinator - Growth & Benefits

HearingLife; San Antonio (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Discounted Hearing Aids

Daycare Flex Savings Plan

Growth opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator (PCC) to be the face of our retail clinics across the country. You will support clinics to attract new patients, manage administrative tasks, and coordinate patient interactions to help more people hear better.

You will welcome patients, handle 50-75 daily calls, schedule appointments, verify insurance, manage supplies, process payments, and maintain HIPAA compliance in a fast-paced environment. Training and growth opportunities are available.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing; Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Customer service

Communication

Organizational skills

Time management

Scheduling software

EMR systems

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator (PCC) to be the face of our retail clinics across the country. You will support clinics to attract new patients, manage administrative tasks, and coordinate patient interactions to help more people hear better.

You will welcome patients, handle 50-75 daily calls, schedule appointments, verify insurance, manage supplies, process payments, and maintain HIPAA compliance in a fast-paced environment. Training and growth opportunities are available.