Patient Experience & Scheduling Coordinator

HearingLife; Owings Mills (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Hearing Aids discount for you and your

Job summary

HearingLife seeks a Patient Care Coordinator to act as the face of our retail clinics nationwide, delivering outstanding patient experiences and helping clinics meet revenue goals. The role involves managing appointments, intake, and insurance verification while coordinating patient needs.

Ideal candidates have 1–2 years in customer service or healthcare-adjacent roles, strong communication, and organisational skills. On-site position with growth opportunities and benefits available.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or GED

College degree preferred

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

HearingLife seeks a Patient Care Coordinator to act as the face of our retail clinics nationwide, delivering outstanding patient experiences and helping clinics meet revenue goals. The role involves managing appointments, intake, and insurance verification while coordinating patient needs.

Ideal candidates have 1–2 years in customer service or healthcare-adjacent roles, strong communication, and organisational skills. On-site position with growth opportunities and benefits available.