Patient Care & Scheduling Coordinator

HearingLife; Garrison (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 
+

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife’s Patient Care Coordinators act as the welcoming face of our retail clinics nationwide, delivering excellent patient experiences while supporting clinic revenue goals. You will manage patient interactions, scheduling, insurance data, and day-to-day administrative tasks in a fast-paced environment.

This role emphasizes strong communication, organization, and tech-savviness, with opportunities for career growth and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• College degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPPA standards.

Skills

Interpersonal skills

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife’s Patient Care Coordinators act as the welcoming face of our retail clinics nationwide, delivering excellent patient experiences while supporting clinic revenue goals. You will manage patient interactions, scheduling, insurance data, and day-to-day administrative tasks in a fast-paced environment.

This role emphasizes strong communication, organization, and tech-savviness, with opportunities for career growth and comprehensive benefits.