Patient Care Coordinator | Growth & Leadership Path

Hear Wright, Inc; San Jose (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and...

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator (PCC) to be the face of our retail clinics nationwide. You will help deliver a positive patient experience, support clinic revenue goals, and coordinate patient interactions with high service standards.

Daily tasks include greeting patients, handling 50–75 calls per day, scheduling appointments, collecting insurance information, processing payments, managing supplies, and maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1–2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Welcome patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal skills

Organizational skills

Time management

Technology proficiency

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator (PCC) to be the face of our retail clinics nationwide. You will help deliver a positive patient experience, support clinic revenue goals, and coordinate patient interactions with high service standards.

Daily tasks include greeting patients, handling 50–75 calls per day, scheduling appointments, collecting insurance information, processing payments, managing supplies, and maintaining HIPAA compliance.