Patient Care & Scheduling Coordinator - Hearing Health

HearingLife; Twin Falls (ID); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Discounted Hearing Aids for family

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide. You will help deliver a positive patient experience by welcoming patients, coordinating appointments, and supporting the clinic in achieving revenue goals.

Daily duties include handling 50-75 calls per day, processing patient paperwork, collecting insurance information, managing supplies, and upholding HIPAA standards.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1–2 years of experience in customer service, administrative, or healthcare-related roles.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal skills

Communication

Organization

Multitasking

Tech savvy

Education

High School Diploma

GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide. You will help deliver a positive patient experience by welcoming patients, coordinating appointments, and supporting the clinic in achieving revenue goals.

Daily duties include handling 50-75 calls per day, processing patient paperwork, collecting insurance information, managing supplies, and upholding HIPAA standards.