Patient Experience & Scheduling Specialist

Demant; Corte Madera (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short/Long Disability coverage

Life Insurance

Pet Insurance

Hearing aid discounts

Daycare Flexible Savings Plan

Growth opportunities

Job summary

HearingLife in Corte Madera, CA is seeking a Patient Care Coordinator (PCC) to be the face of our retail clinics nationwide. You will support the clinic to deliver a positive patient experience, attract new patients, and manage administrative tasks and operations, coordinating patient interactions to help more people hear better.

Daily responsibilities include greeting patients, handling 50-75 calls daily, scheduling appointments, collecting insurance information, processing payments,

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years in customer service, administrative, or healthcare role.
• Strong communication, organizational skills, and attention to detail.
• Proficient with scheduling software and EMR systems.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Customer service

Communication

Organizational skills

EMR systems

Scheduling software

Multitasking

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife in Corte Madera, CA is seeking a Patient Care Coordinator (PCC) to be the face of our retail clinics nationwide. You will support the clinic to deliver a positive patient experience, attract new patients, and manage administrative tasks and operations, coordinating patient interactions to help more people hear better.

Daily responsibilities include greeting patients, handling 50-75 calls daily, scheduling appointments, collecting insurance information, processing payments,