Patient Experience & Scheduling Specialist

ATI Physical Therapy; Sussex (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

ATI Physical Therapy is seeking a Front Desk Receptionist to deliver in-clinic customer service. You will greet patients and visitors, manage scheduling, handle patient intake, and assist with co-pays and paperwork.

Ideal candidates will have strong communication and interpersonal skills, proficiency with office equipment, and experience with Microsoft Office. High school diploma required; an Associate’s degree is preferred.

Qualifications

• High School Diploma required.
• Associate’s degree preferred in Healthcare or related field.

Responsibilities

• Greet and welcome patients, physicians, and visitors.
• Manage patient scheduling, intake, and check-in processes; answer insurance/benefits questions.
• Collect patient co-pays.
• Make outbound calls to schedule new and existing patients.
• Answer inbound calls with the Access Management Team to schedule patients.
• Perform clerical duties (filing, photocopying, transcribing, faxing).
• Keep reception area tidy and presentable.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Office equipment proficiency

Microsoft Office Suite

Education

High School Diploma

Associate’s degree in Healthcare or related field

Tools

Microsoft Office Suite (Outlook, Word)

Job description

ATI Physical Therapy is seeking a Front Desk Receptionist to deliver in-clinic customer service. You will greet patients and visitors, manage scheduling, handle patient intake, and assist with co-pays and paperwork.

Ideal candidates will have strong communication and interpersonal skills, proficiency with office equipment, and experience with Microsoft Office. High school diploma required; an Associate’s degree is preferred.