Patient Experience Lead: Front Desk & Scheduling

Athletico Physical Therapy; Plano (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, FSA plans

Retirement 401(k) with company match

Paid time off 15 days

Holiday leave

Job summary

Athletico Physical Therapy in Plano, TX is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience and maintaining compliance.

This role reports to the Clinic Manager, collaborates with clinical teams, and supports revenue cycle performance by managing registration, insurance verification, and patient communications using EMR systems and dashboards.

Qualifications

• Education: High School Diploma or GED.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support continuous improvement.

Skills

Customer service

MS Office

EMR/EHR systems

Insurance verification

Data accuracy

Education

High School Diploma

Tools

Microsoft Excel

Scheduling platforms

Job description

Athletico Physical Therapy in Plano, TX is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience and maintaining compliance.

This role reports to the Clinic Manager, collaborates with clinical teams, and supports revenue cycle performance by managing registration, insurance verification, and patient communications using EMR systems and dashboards.