Patient Experience & Scheduling Specialist

Physical Rehabilitation Network, Inc.; Aurora (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Student loan repayment options

Clinical incentive opportunities

Job summary

Pro Active Physical Therapy & Sports Medicine is hiring a Patient Service Representative to deliver exceptional customer service and administrative support for patients. The role emphasizes welcoming patients, scheduling, data verification, and smooth clinic operations.

The position requires a professional demeanor, strong communication, and attention to detail, with a focus on creating a positive patient experience in a busy clinical setting.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency with office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and handle patient inquiries in person and by phone.
• Collect and verify patient information and insurance details.
• Maintain tidy front office and assist in coordinating with clinical staff.
• Support front office tasks during downtime (phone, scanning, scheduling, payments, filing).
• Communicate with patients, staff and departments to ensure a seamless patient experience.

Skills

Customer service

Office software

Scheduling systems

Interpersonal skills

Attention to detail

Education

High school diploma

Healthcare administration education (a plus)

Tools

Scheduling software

Job description

Pro Active Physical Therapy & Sports Medicine is hiring a Patient Service Representative to deliver exceptional customer service and administrative support for patients. The role emphasizes welcoming patients, scheduling, data verification, and smooth clinic operations.

The position requires a professional demeanor, strong communication, and attention to detail, with a focus on creating a positive patient experience in a busy clinical setting.