Front Desk Specialist — Patient Experience & Scheduling

Team Physical Therapy Inc; Rancho Cucamonga (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

Team Physical Therapy Inc is hiring a Front Desk Representative to deliver exceptional customer service and manage appointment scheduling with a cheerful, multitasking approach. The role supports front office and billing staff while handling intake forms and documentation in a fast-paced clinic environment.

The position is full-time, forty hours per week, Monday through Friday, with typical daytime hours and responsibilities including greeting patients, answering calls, and maintaining a

Qualifications

• Two or more years of experience as a receptionist or similar role is preferred.
• Strong work ethic and positive attitude.
• Familiar with computers and scheduling software.

Responsibilities

• Greet patients and visitors as they arrive.
• Answer phone calls and schedule appointments
• Manage voicemail and email messages
• Handle patient intake forms and all required documentation
• Pull and file charts
• Collect co-pays, co-insurance, and deductibles
• Support front office and billing staff
• On occasion responsible for opening or closing duties
• Maintain a clean and inviting environment

Skills

Experience as receptionist

Positive attitude

Scheduling software

Job description

Team Physical Therapy Inc is hiring a Front Desk Representative to deliver exceptional customer service and manage appointment scheduling with a cheerful, multitasking approach. The role supports front office and billing staff while handling intake forms and documentation in a fast-paced clinic environment.

The position is full-time, forty hours per week, Monday through Friday, with typical daytime hours and responsibilities including greeting patients, answering calls, and maintaining a