Patient Service Representative

Syracuse Orthopedic Specialists, PC; Village of Liverpool (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Syracuse Orthopedic Specialists, PC is seeking a friendly Patient Service Representative for our Physical Therapy department. You’ll greet patients, check in, verify information, collect co-pays, schedule appointments, and support clinical staff to ensure a positive patient experience.

We value strong communication, attention to detail, and experience with EMR/PM systems. This front-desk role is full-time, 40 hours per week, with early morning hours in a fast-paced medical office.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service, preferably in medical receptionist role.
• Knowledge of medical terminology preferred.
• Exceptional customer service skills required.
• Experience with an EMR/PM system.
• Strong written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Ability to multi-task in a high-volume environment.

Responsibilities

• General reception to include greeting patients and answering phone.
• Check-in patients and verify appointment and billing information.
• Schedule appointments.
• Collect co-pays and co-insurance.
• New Patient Intake & Registration: Review paperwork for completeness.
• Input patient demographic information in computer system.
• Review benefits with patient.
• Review missed appointment policy with patient.
• Set-up FOTO Intake Survey.
• Check-out patients and schedule follow-up appointments per the clinician’s instructions.
• Assist Clinical staff with follow-up FOTO status surveys.
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure.
• Monitor/Track Plans of Care (POC’s) for Certification.
• Log discharged patients in computer system.
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records.
• Maintain Active Patient statistics and scheduled appointments.
• Other responsibilities as needed.

Skills

Customer service

Receptionist experience

EMR/PM experience

Medical terminology

Written/verbal communication

Attention to detail

Multi-tasking

Fast-paced environment adaptability

Education

High school diploma or GED

Job description

We are looking for a Patient Service Representative to join the team in our Physical Therapy department! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see!

In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

40 hours per week. Hours range - 6:30am-6pm Monday-Thursday and 6:30am-4pm Friday

Responsibilities:

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• New Patient Intake & Registration
  • Review paperwork for completeness
  • Input patient demographic information in computer system
  • Review benefits with patient
  • Review missed appointment policy with patient
  • Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification
• Log discharged patients in computer system
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Log discharged patients in computer system
• Other responsibilities as needed

Qualifications:

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology
• Exceptional customer service skills required;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;