Patient Experience & Scheduling Coordinator

ivyrehab; Champaign (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Pet insurance

Paid parental leave

Short- and long-term disability

EAP + discount program

Complimentary therapy services

401(k) with company match

Up to 20 PTO days

6 holidays

2 CEU days

Job summary

Ivy Health in Champaign, IL seeks a Patient Coordinator to be the first contact for patients, ensuring a welcoming, organized, and efficient clinic experience. You will support front office tasks including patient registration, scheduling, and maintaining accurate records.

This role helps coordinate between patients and the clinical team, delivering excellent service, managing appointments, and contributing to high-quality care across physical therapy, occupational therapy, speech therapy, and

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Excellent time management and multitasking in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients, supporting front office operations.
• Assist with patient registration, scheduling, and other administrative tasks.
• Maintain accurate patient records and manage appointments to ensure coordination with the clinical team.
• Provide excellent customer service to patients and families.

Job description

Ivy Health in Champaign, IL seeks a Patient Coordinator to be the first contact for patients, ensuring a welcoming, organized, and efficient clinic experience. You will support front office tasks including patient registration, scheduling, and maintaining accurate records.

This role helps coordinate between patients and the clinical team, delivering excellent service, managing appointments, and contributing to high-quality care across physical therapy, occupational therapy, speech therapy, and