Patient Experience Coordinator

Ivy Health; Sugar Grove (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Disability (short- & long-term)

Employee Assistance Program (EAP)

Discount program

Complimentary therapy services

401(k) with company match

Up to 20 PTO days, holidays, CEU days

Job summary

Ivy Health is seeking a Patient Coordinator in Illinois to serve as the initial contact for patients and ensure a welcoming, organized clinic experience. You will support front office tasks like registration, scheduling, and records management, coordinating with the clinical team to ensure smooth patient flow.

The role emphasizes excellent customer service, attention to detail, and the ability to multitask in a busy healthcare environment.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.

Responsibilities

• Serve as the first point of contact for patients and families.
• Assist with patient registration and scheduling to support clinic workflows.
• Maintain accurate patient records and coordinate with the clinical team.

Skills

Administrative experience

Microsoft Office

Time management

Multi-tasking

Self-motivated

Adaptability

Willing to learn

Patient-focused

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Ivy Health is seeking a Patient Coordinator in Illinois to serve as the initial contact for patients and ensure a welcoming, organized clinic experience. You will support front office tasks like registration, scheduling, and records management, coordinating with the clinical team to ensure smooth patient flow.

The role emphasizes excellent customer service, attention to detail, and the ability to multitask in a busy healthcare environment.