Patient Experience & Scheduling Specialist

Prevea Health; Sheboygan (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Prevea Health in Sheboygan is seeking a Patient Service Representative to warmly welcome and register patients, schedule appointments, and clarify insurance details. The role acts as a liaison between patients and medical staff, delivering a positive first impression across in-person and phone interactions.

We value empathy, clear communication, and the ability to multi-task in a fast-paced healthcare setting. This position offers full-time benefits and a 32-hour work week in Sheboygan, WI.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service/healthcare experience preferred.
• Excellent phone etiquette and communication skills.

Responsibilities

• Greet and register patients and visitors.
• Schedule and confirm patient appointments.
• Obtain and verify demographic and insurance information.
• Route inquiries and messages to appropriate staff.
• Assist with financial inquiries, payments, and co-pays.
• Process referrals and insurance workflows in the system.
• Provide accurate daily deposits and batch information.
• Maintain professional and friendly interaction with staff and patients.

Skills

Welcoming patients

Telephone skills

Professional speaking

Customer service

Empathy

Multi-tasking

Education

High School Diploma

Tools

Computer skills

Job description

Prevea Health in Sheboygan is seeking a Patient Service Representative to warmly welcome and register patients, schedule appointments, and clarify insurance details. The role acts as a liaison between patients and medical staff, delivering a positive first impression across in-person and phone interactions.

We value empathy, clear communication, and the ability to multi-task in a fast-paced healthcare setting. This position offers full-time benefits and a 32-hour work week in Sheboygan, WI.