Part-Time Patient Service Coordinator

Milwaukee Succeeds; Sheboygan (WI); On-site; USD 21,000 - 25,000; Part time

Job summary

Prevea Health in Sheboygan is seeking a friendly Patient Service Representative for a casual, part-time role at the Sheboygan MOB. This position handles patient check-in, scheduling, and basic insurance questions, delivering a positive first impression in person or over the phone.

You will greet patients, verify demographics and insurance, collect payments, and route inquiries to the appropriate staff while supporting a welcoming, efficient health care environment.

Qualifications

• 1-3 years experience in customer service, insurance and/or healthcare setting preferred
• High School Diploma and/or GED Required
• Display proficient telephone and computer skills with clear and professional speaking abilities

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Customer service

Telephone skills

Computer skills

Empathy

Multitasking

Teamwork

Communication

Independent work

Education

High School Diploma or GED

Tools

MyPrevea

Job description

Prevea Health in Sheboygan is seeking a friendly Patient Service Representative for a casual, part-time role at the Sheboygan MOB. This position handles patient check-in, scheduling, and basic insurance questions, delivering a positive first impression in person or over the phone.

You will greet patients, verify demographics and insurance, collect payments, and route inquiries to the appropriate staff while supporting a welcoming, efficient health care environment.