Patient Access & Scheduling Specialist

PREVEA HEALTH; Sheboygan (WI); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

PREVEA HEALTH in Sheboygan is seeking a Patient Service Representative (PSR) for the Sheboygan MOB. This full-time, 40-hour-per-week position welcomes patients, registers them and schedules appointments, serving as a liaison between patients and medical staff.

The PSR provides a friendly first impression, handles demographics and insurance information, routes inquiries, and assists with financial questions and payments.

Formación

• High School Diploma and/or GED Required
• 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
• Display proficient telephone and computer skills with clear and professional speaking abilities
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction
• Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes
• Capable of effectively and positively interacting with staff members throughout the company
• Promote teamwork and provide a supportive environment throughout the organization
• Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately
• Able to work independently and think critically using provided information

Responsabilidades

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Descripción del empleo

PREVEA HEALTH in Sheboygan is seeking a Patient Service Representative (PSR) for the Sheboygan MOB. This full-time, 40-hour-per-week position welcomes patients, registers them and schedules appointments, serving as a liaison between patients and medical staff.

The PSR provides a friendly first impression, handles demographics and insurance information, routes inquiries, and assists with financial questions and payments.