Patient Experience & Scheduling Specialist

HearingLife; Corte Madera (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 
$

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics nationwide, ensuring a positive patient experience and helping more people hear better. You will support clinics to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions and needs.

Responsibilities include greeting patients, handling 50–75 calls daily, scheduling appointments, processing payments, managing insurance information, and

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal communication

Organizational skills

Multitasking

Tech savvy (EMR, scheduling software)

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics nationwide, ensuring a positive patient experience and helping more people hear better. You will support clinics to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions and needs.

Responsibilities include greeting patients, handling 50–75 calls daily, scheduling appointments, processing payments, managing insurance information, and