Patient Experience & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate at Pennsylvania Hospital to support the practice by managing patient flow, scheduling, and front-end duties. The role emphasizes patient-centered care and accurate data management within the EMR system.

Key responsibilities include handling calls, updating insurance details, collecting copays, and ensuring smooth check-in/out processes in a fast-paced environment.

Qualifications

• Demonstrated customer service skills.
• Demonstrated interpersonal/verbal communication skills.
• Basic computer knowledge and skills.
• Ability to speak, read, and, write in English.
• Ability to utilize critical thinking.
• Ability to multi-task.
• Experience using EMR (Preferred).

Responsibilities

• Arrive to and depart from the practice; manage patient check-in/out.
• Handle patient calls and inquiries; coordinate scheduling.
• Update patient insurance and billing information in EMR.
• Perform front-end duties and ensure accurate checkout and payments.
• Coordinate referrals and pre-authorizations as needed.

Skills

Customer service

Interpersonal communication

Basic computer skills

English proficiency

Critical thinking

Multitasking

EMR experience

Education

H.S. Diploma/GED

Associate degree (Preferred)

Job description

Penn Medicine is seeking a Patient Services Associate at Pennsylvania Hospital to support the practice by managing patient flow, scheduling, and front-end duties. The role emphasizes patient-centered care and accurate data management within the EMR system.

Key responsibilities include handling calls, updating insurance details, collecting copays, and ensuring smooth check-in/out processes in a fast-paced environment.