Patient Services Coordinator | Care & Scheduling

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Medicine in Philadelphia seeks a Patient Service Associate (PSA) to support patient flow, answer inquiries, schedule appointments, collect copays, and update insurance and billing information in the EMR.

The PSA provides patient‑centered service in a physician practice or call center, may rotate between functions, and helps deliver high‑quality care while maintaining compliance with regulatory standards.

Qualifications

• High school diploma or GED is required.
• 2+ years medical office experience, or 4 years customer service experience.
• Associate degree may be considered in lieu of experience.
• Experience with EMR and patient scheduling preferred.

Responsibilities

• Assist with patient arrival/departure and check‑in/check‑out procedures.
• Answer phones, handle patient requests, and route inquiries in EMR.
• Schedule patient appointments following established protocols.
• Collect copays, verify insurance, and update patient records.
• Ensure compliance with regulatory standards and patient confidentiality.

Skills

Customer service

Phone etiquette

EMR knowledge

Education

High school diploma or GED

2+ years medical office experience

4 years customer service experience

Associate degree may be considered in lieu of experience

Tools

EMR systems

Scheduling software

Job description

Penn Medicine in Philadelphia seeks a Patient Service Associate (PSA) to support patient flow, answer inquiries, schedule appointments, collect copays, and update insurance and billing information in the EMR.

The PSA provides patient‑centered service in a physician practice or call center, may rotate between functions, and helps deliver high‑quality care while maintaining compliance with regulatory standards.