Patient Experience & Scheduling Coordinator

MedStar Health’s Washington Hospital Center; North Bethesda (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks a friendly front desk associate to greet patients, schedule visits, collect payments, and maintain accurate demographic and insurance data. You will support smooth patient flow and coordinate with providers and staff.

The role requires strong interpersonal skills, basic medical terminology, and the ability to work in a fast-paced healthcare environment. CPR within 90 days is required; additional certifications may vary by department.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Experience: 0–1 year in customer service, preferably in healthcare; knowledge of computerized scheduling/registration systems helpful.
• CPR certification within 90 days is required; other certifications may vary by department.

Responsibilities

• Greet patients and manage intake to ensure smooth flow.
• Schedule appointments and verify insurance and payments.
• Collect co-pays and post time-of-service payments.
• Update demographics and insurance information.
• Provide telephone triage and respond to messages.
• Prepare forms and scan/store records for the patient chart.
• Maintain neat front office area and support team with duties.
• Support quality and service improvement initiatives.

Skills

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center seeks a friendly front desk associate to greet patients, schedule visits, collect payments, and maintain accurate demographic and insurance data. You will support smooth patient flow and coordinate with providers and staff.

The role requires strong interpersonal skills, basic medical terminology, and the ability to work in a fast-paced healthcare environment. CPR within 90 days is required; additional certifications may vary by department.