Patient Experience & Billing Specialist

Lifespan; Warwick (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative who greets patients, handles registration, answers calls, and schedules appointments. The role includes obtaining referrals and authorizations, processing forms, and discharge procedures.

The position emphasizes accurate financial processing of patient services, privacy, and adherence to safety policies. Travel to satellite offices may be required; the work environment is a healthcare setting with direct patient contact.

Qualifications

• Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Greets patients and performs registration check‑in functions.
• Answers phones and schedules patient appointments.
• Obtains referrals and authorizations, processes forms, and discharge procedures.
• Oversees and verifies the financial processes associated with patient services.
• Travel to satellite offices to perform duties may be required.

Skills

English proficiency

Appointment scheduling

Interpersonal communication

Job description

Brown University Health is seeking a Patient Service Representative who greets patients, handles registration, answers calls, and schedules appointments. The role includes obtaining referrals and authorizations, processing forms, and discharge procedures.

The position emphasizes accurate financial processing of patient services, privacy, and adherence to safety policies. Travel to satellite offices may be required; the work environment is a healthcare setting with direct patient contact.