Patient Experience & Scheduling Coordinator

MedStar Health; Chevy Chase (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a friendly Patient Services Specialist to greet patients, register information, schedule appointments, collect co-pays and post Time-of-Service payments in a fast-paced medical setting. The role emphasizes accuracy in demographic and insurance data, test requisitions, and coordinating flow through the department with a strong focus on patient experience and compliant processes.

Candidates should have a High School Diploma or GED, 0–1 year of customer service in

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology.
• Ability to perform in a high-pressure environment and prioritize work.

Responsibilities

• Greet patients and coordinate check-in/check-out.
• Register patients, verify insurance, explain patient responsibilities and collect co-pays.
• Schedule appointments and handle test requisitions.
• Answer phones and triage calls, relay messages accurately.
• Maintain patient records and ensure accurate data entry.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Education substitution acceptable

Job description

MedStar Health is seeking a friendly Patient Services Specialist to greet patients, register information, schedule appointments, collect co-pays and post Time-of-Service payments in a fast-paced medical setting. The role emphasizes accuracy in demographic and insurance data, test requisitions, and coordinating flow through the department with a strong focus on patient experience and compliant processes.

Candidates should have a High School Diploma or GED, 0–1 year of customer service in