Patient Experience & Scheduling Coordinator

Hartford HealthCare; Trumbull (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator to greet patients, answer questions, and manage registrations and records across ambulatory sites. You will coordinate appointments, referrals, and pre/post-visit requirements while ensuring privacy and accuracy in patient interactions.

The role involves using Epic, the patient portal, and scheduling reminders to support efficient office operations and timely access for patients.

Qualifications

• High school diploma or GED required or equivalent experience.
• Minimum 1 year customer service experience preferred in a medical setting.
• Epic experience preferred.

Responsibilities

• Greet patients and answer routine questions to create a positive experience.
• Register patients, verify insurance, update demographics and process video visits.
• Schedule appointments and manage referrals, x‑rays, and test prep.
• Use Epic and patient portal to manage scheduling and records.
• Handle high call volumes and route to clinical teams as needed.
• Collect co-payments and explain billing policies to patients.

Skills

Customer service

Communication skills

Fast-paced environment

Multitasking

Education

High school diploma or GED

Tools

Epic

Job description

Hartford HealthCare is seeking a Patient Service Coordinator to greet patients, answer questions, and manage registrations and records across ambulatory sites. You will coordinate appointments, referrals, and pre/post-visit requirements while ensuring privacy and accuracy in patient interactions.

The role involves using Epic, the patient portal, and scheduling reminders to support efficient office operations and timely access for patients.