Patient Experience Coordinator – Travel & Front Desk Pro

Hartford HealthCare; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare in Hartford, CT is seeking a patient services representative to deliver outstanding customer service at the front desk. You will warmly greet patients, register arrivals, answer calls, triage inquiries, and schedule appointments with attention to preparation requirements.

The role emphasizes accuracy, teamwork, and a patient-centered approach, with experience in a fast-paced medical office and familiarity with Epic and Microsoft Office preferred; travel between satellite

Qualifications

• High school diploma or equivalent preferred.
• Experience in a fast-paced medical office is highly preferred.
• Epic experience preferred.
• Excellent verbal communication and a patient-centered approach.
• Ability to multitask and work in a team.
• Willingness to travel between satellite offices.

Responsibilities

• Greet and register arriving patients in a friendly, professional manner.
• Answer incoming calls, assess urgency, and direct to appropriate staff.
• Schedule new patient appointments and communicate preparation requirements.
• Review appointment confirmations to ensure accurate scheduling.
• Collect co-pays and explain billing policies.
• Maintain a clean, welcoming waiting area throughout the day.

Skills

Customer service

Verbal communication

Teamwork

Multitasking

Languages desirable

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare in Hartford, CT is seeking a patient services representative to deliver outstanding customer service at the front desk. You will warmly greet patients, register arrivals, answer calls, triage inquiries, and schedule appointments with attention to preparation requirements.

The role emphasizes accuracy, teamwork, and a patient-centered approach, with experience in a fast-paced medical office and familiarity with Epic and Microsoft Office preferred; travel between satellite