Patient Experience & Scheduling Coordinator - Multispecialty

Hartford HealthCare; Manchester (CT); On-site; USD 32,000 - 52,000; Full time

Job summary

Hartford HealthCare Manchester location is seeking a professional front desk/medical office assistant to greet patients, schedule appointments, handle calls, and assist with billing and patient communications. The role requires a patient-focused approach and the ability to work in a fast-paced medical office with Epic experience preferred.

Responsibilities include accurate appointment scheduling, travel to satellite offices as needed, and maintaining an inviting waiting area while ensuring

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills; ability to communicate in other languages desirable.
• Strong computer skills; solid working knowledge of Microsoft Office.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly and professionally, evaluate priority, and direct calls according to urgency and subject matter.
• Schedule new patient appointments accurately and inform patients of essential preparation requirements prior to visit.
• Review daily Televox report of appointment confirmations to ensure accurate schedule and communications.
• Collect co-payments and office charges and explain billing policies to patients.
• Maintain a clean waiting room and ensure a comfortable environment for patients.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Microsoft Office

Medical terminology

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare Manchester location is seeking a professional front desk/medical office assistant to greet patients, schedule appointments, handle calls, and assist with billing and patient communications. The role requires a patient-focused approach and the ability to work in a fast-paced medical office with Epic experience preferred.

Responsibilities include accurate appointment scheduling, travel to satellite offices as needed, and maintaining an inviting waiting area while ensuring