Patient Service Specialist – Front Desk & Scheduling

Hartford HealthCare; Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to provide professional customer service and ensure efficient operations for Rehab Outpatient visits. Responsibilities include scheduling, pre-registration, insurance verification, and billing-related duties to support both patients and staff.

The role requires greeting and registering patients, handling calls, collecting payments, and coordinating referrals with attention to compliance and patient history

Qualifications

• High school diploma or equivalent required.
• 1–2 years in medical or healthcare office.
• Knowledge of healthcare terminology, insurance authorization, and benefits.
• Bilingual preferred.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
• Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams.
• Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary.
• Reconciles billing and co-pays; refers payment and insurance problems to Billing Department.
• Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception.
• Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site.
• Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.

Skills

Customer service

Scheduling

Insurance verification

Billing

EMR system

Bilingual

Education

High School Diploma

Associates' or Bachelor's degree

Tools

EMR software

Job description

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to provide professional customer service and ensure efficient operations for Rehab Outpatient visits. Responsibilities include scheduling, pre-registration, insurance verification, and billing-related duties to support both patients and staff.

The role requires greeting and registering patients, handling calls, collecting payments, and coordinating referrals with attention to compliance and patient history