Multi-Site Patient Service Specialist

Hartford HealthCare; Hartford (CT); On-site; USD 34,000 - 48,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a friendly patient service representative to greet patients, register arrivals, and route calls. You will schedule appointments, collect co-pays, and inform patients of necessary preparations. Travel to satellite offices may be required to cover call-outs and vacations.

The ideal candidate has strong communication skills, basic medical terminology knowledge, and proficiency with Microsoft Office; Epic experience is preferred.

Qualifications

• Outstanding customer service in a medical setting.
• Ability to juggle multiple tasks and adapt quickly.
• Strong communication and teamwork to support patient care.

Responsibilities

• Greet and register arriving patients professionally.
• Answer calls promptly, assess priority, and direct to appropriate contact.
• Schedule new patient appointments and communicate preparation requirements.

Skills

Customer service

Multitasking

Verbal communication

Teamwork

Telephone etiquette

Education

High school diploma or equivalent

Tools

Epic experience

Microsoft Office

Job description

Hartford HealthCare Medical Group is seeking a friendly patient service representative to greet patients, register arrivals, and route calls. You will schedule appointments, collect co-pays, and inform patients of necessary preparations. Travel to satellite offices may be required to cover call-outs and vacations.

The ideal candidate has strong communication skills, basic medical terminology knowledge, and proficiency with Microsoft Office; Epic experience is preferred.