Patient Experience & Scheduling Specialist

Hartford HealthCare; Wethersfield (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to deliver professional front desk and scheduling support. You will greet patients, verify insurance, register new clients and coordinate referrals using the EMR to ensure smooth outpatient rehab visits and accurate billing.

The role requires strong communication, attention to detail and the ability to multitask in a busy office.

Qualifications

• High school diploma or equivalent required; Associates' or Bachelor's degree preferred.
• 1–2 years in medical or healthcare office setting.
• Proficiency in healthcare terminology and billing practices.
• Bilingual skills are highly preferred.

Responsibilities

• Greet and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
• Provides information to new patients prior to visit and enters/upates patient demographics.
• Collects co-payments and office charges and explains billing policies.
• Schedules new patient appointments, follow-ups, and informs patients of preparation requirements.

Skills

Medical office experience

Healthcare terminology

Insurance authorization

Benefits knowledge

Bilingual (preferred)

Education

High school diploma or equivalent

Associates' or Bachelor's degree in a clinical or business field preferred

Job description

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to deliver professional front desk and scheduling support. You will greet patients, verify insurance, register new clients and coordinate referrals using the EMR to ensure smooth outpatient rehab visits and accurate billing.

The role requires strong communication, attention to detail and the ability to multitask in a busy office.