Patient Experience & Scheduling Specialist

ivyrehab; Lynchburg (VA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Best Employer

Mentorship program

Career development

Bonus incentives

Paid time off

HSS partnership

Job summary

Ivy Rehab is seeking a Patient Coordinator in Lynchburg, VA to greet and check-in patients, schedule appointments, and handle calls with a focus on exceptional service. You will verify insurance, obtain authorizations, collect payments, and help the clinic run smoothly.

This full-time role offers growth opportunities in a supportive environment, with a strong emphasis on patient outcomes and teamwork with clinicians and staff.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage.
• Obtain necessary authorizations.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.

Skills

Customer service

Time management

Multitasking

Communication

Tools

Microsoft Office

Job description

Ivy Rehab is seeking a Patient Coordinator in Lynchburg, VA to greet and check-in patients, schedule appointments, and handle calls with a focus on exceptional service. You will verify insurance, obtain authorizations, collect payments, and help the clinic run smoothly.

This full-time role offers growth opportunities in a supportive environment, with a strong emphasis on patient outcomes and teamwork with clinicians and staff.