Patient Experience & Scheduling Specialist

Ivy Health; Ashland (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Full benefits package starting within

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab for Kids in Ashland, VA is seeking a Patient Coordinator to support front-desk operations and clinical efficiency. You will greet patients, schedule visits, answer calls, verify insurance, obtain authorizations, collect payments, and help the clinic maintain optimal performance.

The role emphasizes teamwork, patient-centered service, and opportunities for growth within a supportive, fast-paced environment in our Ashland clinics.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greeting and checking-in patients.
• Scheduling appointments.
• Answering incoming phone calls.
• Verifying insurance coverage and obtaining necessary authorization.
• Collecting payments and processing new patients.
• Helping the clinic maintain optimal performance.

Skills

Healthcare admin experience

MS Office (Excel, Word, Outlook)

Time management

Multitasking

Self-motivation

Adaptability

Eagerness to learn

Dedication to patient outcomes

Job description

Ivy Rehab for Kids in Ashland, VA is seeking a Patient Coordinator to support front-desk operations and clinical efficiency. You will greet patients, schedule visits, answer calls, verify insurance, obtain authorizations, collect payments, and help the clinic maintain optimal performance.

The role emphasizes teamwork, patient-centered service, and opportunities for growth within a supportive, fast-paced environment in our Ashland clinics.