Patient Experience & Scheduling Coordinator

ivyhealth; Glen Allen (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab for Kids is seeking a Patient Coordinator to join our Ashland clinic. The role focuses on checking in patients, scheduling appointments, answering calls, verifying insurance, and collecting payments to ensure smooth clinic operations.

The ideal candidate will have healthcare admin experience, strong Microsoft Office skills, and a proactive, patient-focused attitude to support exceptional care delivery.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and assist in maintaining clinic performance.

Skills

Time management

Multi-tasking

Customer service mindset

Adaptability

Eagerness to learn

Education

Healthcare administrative background

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Rehab for Kids is seeking a Patient Coordinator to join our Ashland clinic. The role focuses on checking in patients, scheduling appointments, answering calls, verifying insurance, and collecting payments to ensure smooth clinic operations.

The ideal candidate will have healthcare admin experience, strong Microsoft Office skills, and a proactive, patient-focused attitude to support exceptional care delivery.