Patient Experience & Scheduling Coordinator

ivyrehab; Kings Mountain (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full benefits from first month

Generous PTO and paid holidays

Bonus incentive opportunities

Mentorship and professional growth

Job summary

Ivy Rehab in Kings Mountain, NC is seeking a patient coordinator to support clinics with essential patient services and administrative tasks. This role plays a key part in delivering an exceptional patient experience and world-class customer service.

The position involves greeting patients, scheduling, answering calls, verifying insurance, obtaining authorizations, collecting payments, and onboarding new patients in a fast-paced, collaborative environment.

Qualifications

• 2+ years of administrative experience in healthcare.
• Proficient in MS Office (Excel, Word, Outlook).
• Excellent time management and multitasking.
• Customer service oriented and patient-focused.
• Willingness to learn and grow.

Responsibilities

• Greet and check-in patients.
• Schedule appointments and manage calendar.
• Answer incoming calls and assist with inquiries.
• Verify insurance coverage and obtain authorizations.
• Collect payments and process new patients.
• Support clinic operations to maintain performance.

Skills

Admin experience

Time management

Multi-tasking

Tools

MS Office

Excel

Word

Outlook

Job description

Ivy Rehab in Kings Mountain, NC is seeking a patient coordinator to support clinics with essential patient services and administrative tasks. This role plays a key part in delivering an exceptional patient experience and world-class customer service.

The position involves greeting patients, scheduling, answering calls, verifying insurance, obtaining authorizations, collecting payments, and onboarding new patients in a fast-paced, collaborative environment.