Patient Experience Coordinator — Healthcare Admin & Growth

ivyrehab; Lorton (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab for Kids in Lorton, VA seeks a Patient Coordinator to join our clinic team. This full-time position supports clinicians and staff by handling patient check-ins, scheduling, and front-desk tasks while delivering exceptional customer service.

The role emphasizes accurate insurance verification, patient communications, and smooth clinic operations to ensure high-quality care and patient satisfaction.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage.
• Obtain necessary authorizations.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.

Skills

Administrative experience

Microsoft Office

Time management

Multi-tasking

Self-motivated

Adaptability

Learning mindset

Patient care

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Rehab for Kids in Lorton, VA seeks a Patient Coordinator to join our clinic team. This full-time position supports clinicians and staff by handling patient check-ins, scheduling, and front-desk tasks while delivering exceptional customer service.

The role emphasizes accurate insurance verification, patient communications, and smooth clinic operations to ensure high-quality care and patient satisfaction.