Patient Experience Coordinator - Growth & Impact

Ivy Rehab Network; Highland Springs (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package from first month

Generous PTO and paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab Network is seeking a Patient Coordinator in Henrico, VA. This full-time role supports patients and clinicians by greeting, scheduling, answering calls, verifying insurance, and processing payments to keep the clinic running smoothly.

You’ll join a team focused on world-class care across PT, OT, Speech, and ABA services, with opportunities for growth and a supportive, inclusive culture that values collaboration and excellence.

Qualifications

• 2+ years of administrative experience in a healthcare setting preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Excellent time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and a positive attitude with fluctuating workloads.
• Commitment to learning and growth; dedication to patient outcomes.

Responsibilities

• Greet and check-in patients upon arrival.
• Schedule appointments and manage calendars.
• Answer incoming phone calls and route inquiries.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient information.
• Support clinic operations to maintain optimal performance.

Skills

Administrative experience

Microsoft Office proficiency

Time management

Multi-tasking

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Rehab Network is seeking a Patient Coordinator in Henrico, VA. This full-time role supports patients and clinicians by greeting, scheduling, answering calls, verifying insurance, and processing payments to keep the clinic running smoothly.

You’ll join a team focused on world-class care across PT, OT, Speech, and ABA services, with opportunities for growth and a supportive, inclusive culture that values collaboration and excellence.