Patient Experience & Scheduling Specialist

OneOncology, LLC; Kenilworth Estates (TN); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Tennessee Oncology—a leading community-based cancer care network—seeks a Patient Services Coordinator to provide total medical office support, including patient registration, scheduling, and in-Office and telephone reception. You will manage insurance data, collect co-pays, and ensure accurate entry into the EHR across multiple clinics.

The role emphasizes strong customer service, adherence to SOPs, and collaboration with pre-certification teams for urgent cases.

Formación

• High school diploma or GED required; experience in a professional office with customer service is needed.
• 5 years’ experience in a professional office with customer service required.
• Strong computer skills including Windows, MS Office, and e-mail.
• Electronic Medical Records experience required or within 90 days.

Responsabilidades

• Answers phones and greets patients; routes calls to appropriate department.
• Performs patient check-in/check-out and manages medical records according to SOPs.
• Collects co-pays and payments; schedules appointments including internal and external.
• Maintains patient information and ensures records are properly documented in the EHR.
• Assists with registration processes and pre-certification; supports urgent cases.

Conocimientos

Customer service

MS Office

EMR/EHR experience

Educación

High school diploma or GED

Herramientas

EMR system (EHR)

Descripción del empleo

Tennessee Oncology—a leading community-based cancer care network—seeks a Patient Services Coordinator to provide total medical office support, including patient registration, scheduling, and in-Office and telephone reception. You will manage insurance data, collect co-pays, and ensure accurate entry into the EHR across multiple clinics.

The role emphasizes strong customer service, adherence to SOPs, and collaboration with pre-certification teams for urgent cases.