Oncology Patient Services Concierge & Scheduler

Tennessee Oncology PLLC; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Oncology is seeking a Patient Services Coordinator to provide total medical office support, including registration, scheduling, and patient communication. You will manage reception, verify insurance information, collect payments, and schedule appointments across the network.

Responsibilities include check-in/out, maintaining patient records in the EHR, and ensuring timely, accurate data flow to clinical teams. Travel to satellite clinics may be required.

Qualifications

• High school diploma or GED required.
• 5 years' experience in a professional office with customer service.
• Strong computer skills including Windows file management and MS Office.
• Electronic Medical Records experience required or within 90 days.

Responsibilities

• Answers the telephones and greets patients in a courteous, efficient manner and routes calls to appropriate department.
• Conducts patient check-in, check-out and manages medical records according to SOPs.
• Obtains pre-patient registration, demographic and insurance information and enters into PM/EHR systems.
• Collects co-pays and payments and handles end-of-day deposits.
• Schedules patient appointments, including internal and external locations.
• Maintains confidentiality and adheres to policies across clinics.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Education

High school diploma or GED

Experience in professional office environment

Tools

MS Office

Windows/File Management

EHR systems

Job description

Tennessee Oncology is seeking a Patient Services Coordinator to provide total medical office support, including registration, scheduling, and patient communication. You will manage reception, verify insurance information, collect payments, and schedule appointments across the network.

Responsibilities include check-in/out, maintaining patient records in the EHR, and ensuring timely, accurate data flow to clinical teams. Travel to satellite clinics may be required.