Oncology Patient Services Concierge & Scheduling

Tennessee Oncology; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tennessee Oncology in Nashville seeks a Patient Services Coordinator to support registration, scheduling, and front-desk operations across multiple clinics. You will verify demographics, collect payments, and route referrals while ensuring smooth patient flow.

The role emphasizes HIPAA compliance, accurate data entry, and teamwork with physicians and insurance teams. A strong service mindset and proficient computer skills are essential.

Qualifications

• Minimum 2 years in a professional office with customer service experience.
• Experience with registration and scheduling is a plus.
• Electronic Medical Records experience a plus or within 90 days of start date.

Responsibilities

• Provide excellent customer service to patients, referring physicians, and callers.
• Handle multi-line phone system and relay information or transfer calls.
• Greet and check in patients and manage appointment flow and waiting area.
• Collect co-pays and balances; reconcile and submit end-of-day reports.
• Verify demographics and insurance; obtain referrals and authorizations.
• Schedule appointments for multiple physicians, including internal and external referrals.
• Maintain patient records and ensure HIPAA compliance.

Skills

Customer service

Organization

Communication

Fast-paced

Education

High school diploma or GED

Tools

MS Office

Job description

Tennessee Oncology in Nashville seeks a Patient Services Coordinator to support registration, scheduling, and front-desk operations across multiple clinics. You will verify demographics, collect payments, and route referrals while ensuring smooth patient flow.

The role emphasizes HIPAA compliance, accurate data entry, and teamwork with physicians and insurance teams. A strong service mindset and proficient computer skills are essential.