Clinical Scheduling & Patient Care Coordinator

Tennessee Oncology; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Tennessee Oncology is seeking a Scheduling Coordinator to manage complex scheduling for chemotherapy plans, referrals, radiology, and procedures. The role requires coordinating with multiple teams to optimize scheduling and reporting efficiency.

Responsibilities include handling requests via phone, email, and portal, ensuring accurate EHR documentation, and traveling between clinics as needed. Prior experience in medical scheduling and EMR usage is preferred.

Qualifications

• High school diploma or GED required.
• 2 years of professional office experience with customer service required.
• Experience with electronic medical scheduling preferred.
• Knowledge of medical terminology preferred.
• Strong verbal, listening and written communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Answers phones and greets patients in a courteous, efficient manner.
• Routes calls/messages to appropriate discipline/department.
• Follows policy and procedures to standardize processes across clinics.
• Conducts patient check-out workflow and scheduling details.
• Schedules internal and external appointments including radiology and procedures.
• Runs daily reports to identify unscheduled orders and follow ups.
• Assists with Governmental, Insurance and Quality Initiative Programs as needed.
• Maintains confidentiality of patient information and provides excellent customer service.

Skills

Customer service

Scheduling

EMR experience

MS Office

Medical terminology

Communication

Organizational skills

Education

High school diploma or GED

Tools

EMR/EHR system

Windows/MS Office

Job description

Tennessee Oncology is seeking a Scheduling Coordinator to manage complex scheduling for chemotherapy plans, referrals, radiology, and procedures. The role requires coordinating with multiple teams to optimize scheduling and reporting efficiency.

Responsibilities include handling requests via phone, email, and portal, ensuring accurate EHR documentation, and traveling between clinics as needed. Prior experience in medical scheduling and EMR usage is preferred.