Oncology Patient Care & Appointment Specialist

OneOncology; Nashville (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Tennessee Oncology is seeking a Patient Services Coordinator to provide comprehensive frontline support, including patient registration, scheduling, and insurance information collection. The role involves checking in/out patients, managing payments, and ensuring accurate entry into PM/EHR systems with attention to confidentiality and customer service.

Ideal candidates will have a high school diploma, 5 years in a professional office with customer service, and experience with EMR systems.

Qualifications

• High school diploma or GED completed.
• 5 years in a professional office with customer service.
• Strong verbal and written communication.
• Proficient in Windows, file management, and MS Office.
• Experience with Electronic Medical Records preferred.

Responsibilities

• Answer phones and greet patients courteously.
• Register and schedule patient appointments.
• Collect co-pays and payments; manage daily deposits.
• Enter patient information into PM or EHR.
• Follow SOPs and document policies across clinics.
• Travel to satellite clinics as needed.
• Maintain confidentiality of patient information.
• Provide excellent customer service.

Skills

Customer service

Communication skills

MS Office

Electronic Medical Records

Education

High school diploma or GED

Tools

MS Office

Job description

Tennessee Oncology is seeking a Patient Services Coordinator to provide comprehensive frontline support, including patient registration, scheduling, and insurance information collection. The role involves checking in/out patients, managing payments, and ensuring accurate entry into PM/EHR systems with attention to confidentiality and customer service.

Ideal candidates will have a high school diploma, 5 years in a professional office with customer service, and experience with EMR systems.