Patient Experience & Scheduling Specialist

Oncology Consultants; Houston (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

Oncology Consultants in Houston is seeking a Patient Services Specialist to deliver high-quality front-end support. You will handle patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

The role requires at least 1 year in a healthcare setting with strong interpersonal skills and proficiency in Microsoft Office. You may work across multiple stations as needed to support efficient patient flow and billing

Qualifications

• High School Diploma required; an Associates degree is preferred.
• Minimum of 1 year experience in a healthcare setting, physician office experience preferred.
• Strong interpersonal and communication skills with diverse populations.

Responsibilities

• Greet patients and verify identity; register in EMR and collect co-pays.
• Schedule appointments, manage physician calendars, and relay urgent information to care team.
• Update and maintain patient records, handle forms, and respond to medical record requests in HIPAA manner.
• Process payments, prepare daily close, and reconcile cash in accordance with clinic protocols.
• Provide cross-site coverage and assist training of new Patient Services staff.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Education

High School Diploma

Associates degree preferred

Job description

Oncology Consultants in Houston is seeking a Patient Services Specialist to deliver high-quality front-end support. You will handle patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

The role requires at least 1 year in a healthcare setting with strong interpersonal skills and proficiency in Microsoft Office. You may work across multiple stations as needed to support efficient patient flow and billing