Patient Experience & Scheduling Specialist

American Oncology Management Company; Fredericksburg (VA); Vor Ort; USD 21.000 - 37.000; Vollzeit

Zusammenfassung

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to provide high-quality front-end support. You will manage patient intake, scheduling, medical records, and financial transactions with excellent customer service.

Responsibilities include greeting patients, updating demographics, posting payments, coordinating physician schedules, and maintaining EMR accuracy across multiple stations.

Qualifikationen

• High School Diploma required; an Associate's degree preferred.
• Minimum of one year in a healthcare setting; physician office experience preferred.
• Customer service focus with strong attention to detail and multitasking ability.

Aufgaben

• Greet patients and verify identity; document arrival in the EMR.
• Schedule appointments and coordinate physician requests and referrals.
• Manage medical records and HIPAA-compliant documentation.
• Process patient payments and assist with billing inquiries.
• Provide cross-station coverage and maintain confidentiality.

Kenntnisse

Interpersonal skills

Communication

Multitasking

Organizational skills

Microsoft Word

Excel

PowerPoint

Outlook

Ausbildung

High School Diploma

Associates degree preferred

Jobbeschreibung

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to provide high-quality front-end support. You will manage patient intake, scheduling, medical records, and financial transactions with excellent customer service.

Responsibilities include greeting patients, updating demographics, posting payments, coordinating physician schedules, and maintaining EMR accuracy across multiple stations.