Patient Concierge & Scheduling Specialist

US Oncology Inc.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

US Oncology Network’s Texas Oncology clinic in Houston is seeking a Patient Services Coordinator to greet patients, schedule appointments, and handle front-desk duties. The role requires front-office experience, proficiency with Microsoft Office, and HIPAA compliance.

Work hours are 8:00am–4:30pm, Monday to Friday, at 925 Gessner #559. Level 1–Sr based on experience; responsibilities include patient check-in/out, handling forms, collecting co-pays, and coordinating with clinical staff.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions; routes to appropriate personnel.
• Pages clinic personnel as appropriate; communicates messages accurately.
• Checks patients out after examination; schedules returning appointments.
• Maintains lobby area and office supplies; supports administrative tasks.
• Adheres to confidentiality and HIPAA laws.

Skills

Receptionist experience

Microsoft Office

Customer service

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

US Oncology Network’s Texas Oncology clinic in Houston is seeking a Patient Services Coordinator to greet patients, schedule appointments, and handle front-desk duties. The role requires front-office experience, proficiency with Microsoft Office, and HIPAA compliance.

Work hours are 8:00am–4:30pm, Monday to Friday, at 925 Gessner #559. Level 1–Sr based on experience; responsibilities include patient check-in/out, handling forms, collecting co-pays, and coordinating with clinical staff.